All OXFO bikes are covered under our 2-year limited warranty for the owner against all manufacturing defects. We are here to support you with any issues that occur.
All OXFO bike frames come with a 10-year warranty after registered. Please email email@example.com with the following details to finish the registration:1.Full Name2.Full Address3.Date of Purchase4.OXFE Bike Frame Number5.Order Number (Check order confirmation email)6.Proof of Purchase (Copy of order confirmation email)The OXFO customer service team will confirm your registration in 7 days. Please note that this is for the frame of the bike only.
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You will get a bike. We have a rock-solid track record and we guarantee the shipment of every single bike. When you order on a crowdfunding site, it's a great idea to do some due diligence so you can judge how trustworthy the campaigners are. Here's some background on our company to help you. We have international trade and product development background of over 10 years. OXFO bike is created on top of our previous success.
Yes, but that will be after crowdfunding when the bike is priced at the normal retail price. Now is the time to get the bike at a bargain price.
We get it, you may see ebikes with big ugly batteries and wires all over the place. Our engineers spent a tremendous amount of time making the battery disappear completely. Trust us, it's the best way to take ebike to next level with easy replacement and security!
No. They will be even better. We have a few tweaks to make and reserve the right to make modifications in the interest of making your OXFO bike even better. We’ve already made some upgrades based on thousands of miles of real-world riding and feedback from test riders around the world.
UNLIMITED - with pedaling. It pedals just like a normal bike. With pedal assist, typical riders can expect around 100-135KM of assisted riding. Range figures are estimates and not a guarantee that you will achieve them. Range varies significantly with terrain, inclines, rider weight, pedal assist level, and other factors.
Yes, we have some exciting ideas for stretch goals. When the campaign reaches a certain funding amount we’ll unlock these upgrades! Tell your friends so we can release these faster!
We stress test the frames in the lab to 270lbs. That said, Pete and Rob have been known to ride double on one bike, jetting up hills with over 360 lbs combined weight! For safety, we will recommend it is up to 221lbs.
Yes! Come cruise by the office in Cheam!
You’ll be able to purchase replacements on our online store at www.oxfobike.com.
It is extremely simple. Aside from the electronics, it’s built 100% with standard bike components. Any reputable bike shop will have the tools to service your OXFO bike. For any non-standard maintenance, we will provide video instructions to ensure top-quality service.
Yes! The OXFO bike performs in even the worst weather. It is IP6 rain & dustproof, but we don't recommend going swimming with it.
16 x1.75 KENDA tire
The OXFO is one of the lightest electric bikes on the market. In the current configuration, It weighs in at just 36lbs. That’s less than just the battery of a typical car! Please be aware: that most folding bikes claim light weight without a battery.
It’s simple, just plug the charger into the charging port located on the head tube. It takes about 3-4 hours to charge with the 4A fast charger.
Yes, it is a portable design. You can replace yourself. A free screw releases the battery tube from the saddle that it is!
Yes, the charger is rated 100-240V and uses the same power cable that desktop computers use. Works in every country.
No, such a system defies the laws of physics and would decrease the overall range of the bike rather than increase it. Because the efficiency of dynamos and motors is only in the 80-90% range, such a system could only convert ~80% of the energy you put into pedaling into motion. On the other hand, if you simply used this energy to propel the bike, you can put almost 100% of that energy into motion. Put simply, the bike is simpler and will go further without this system.
Yes, there are on the seat tube or frame.
Yes, standard mounting points for fenders front and rear along with mounting points for a rack.
You don’t need to remove the wheels in order to put them in a car. When it is folded, it is just about 720*350*580mm. You can easily put 2-3 OXFO bikes in the boots or 4-5 bikes in a large SUV. It is perfect for a family day out or campers.
Changing a flat on an OXFO bike is exactly the same as on a standard bike. The rear tire can be changed while the motor is still plugged in.
The OXFO bike motor is maintenance-free. Our motor manufacturer has been making these types of motors for years so they’ve been thoroughly tested in the factory, in the field, and with 1000’s other riders. If needed the rear wheel and motor can be easily swapped for a new unit.
For our friends in Europe and other places, we will be sending the OXFO with a 250W rated motor EU-compliant speed limit and no pure electric throttle as NCAP. Motors up to 250W nominal power are legal in most countries. We'll be tuning the 250W version for max performance - you will be hard-pressed to notice any difference in performance. The speed limit can be programmed to comply with local laws.
The OXFO bike can easily achieve 20mph (EU version limited to 15mph), for legal reasons, above 20mph the motor cuts out and it’s down to the rider how fast they can pedal.
The OXFO bike is legal and classified as an electric bike almost everywhere, and as such doesn't require a special license. Feel free to check the regulations of your local jurisdiction before purchasing.
We strongly recommend wearing a good helmet. Accidents happen (ask Rob!). If you value what’s inside your head, a helmet can protect it from damage. Not only that, it’s the law in many places. Bottom line: you’re responsible for your own decisions. You may see us riding without helmets from time to time and that’s a valuable decision we make and own. We trust you’ll make the right decision for you each time you ride.
There is no shipping and customs duty to pay if you are in US/CA/EU/UK. For any other international customer, we will charge $250.
We expect to start shipping the first batches of OXFO bike in August 2023.
It is 0% in the US/CA/EU/UK. Internationally the backer is responsible, please check your country's import duties before purchasing.
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