Placeholder Warranty – OXFO E-Bike

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What if the warranty has expired or I broke it myself?

All OXFO bikes are covered under our 2-year limited warranty for the owner against all manufacturing defects. We are here to support you with any issues that occur.

Register for 10-Year Frame Warranty

All OXFO bike frames come with a 10-year warranty after registered. Please email with the following details to finish the registration:1.Full Name2.Full Address3.Date of Purchase4.OXFE Bike Frame Number5.Order Number (Check order confirmation email)6.Proof of Purchase (Copy of order confirmation email)The OXFO customer service team will confirm your registration in 7 days. Please note that this is for the frame of the bike only.

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Is this a donation or will I get a bike?

You will get a bike. We have a rock-solid track record and we guarantee the shipment of every single bike. When you order on a crowdfunding site, it's a great idea to do some due diligence so you can judge how trustworthy the campaigners are. Here's some background on our company to help you. We have international trade and product development background of over 10 years. OXFO bike is created on top of our previous success.

Do you have financing?

Yes, but that will be after crowdfunding when the bike is priced at the normal retail price. Now is the time to get the bike at a bargain price.

Why is a tube battery used in OXFO?

We get it, you may see ebikes with big ugly batteries and wires all over the place. Our engineers spent a tremendous amount of time making the battery disappear completely. Trust us, it's the best way to take ebike to next level with easy replacement and security!

Will the production bikes be exactly like the ones pictured?

No. They will be even better. We have a few tweaks to make and reserve the right to make modifications in the interest of making your OXFO bike even better. We’ve already made some upgrades based on thousands of miles of real-world riding and feedback from test riders around the world.

What range can you get?

UNLIMITED - with pedaling. It pedals just like a normal bike. With pedal assist, typical riders can expect around 100-135KM of assisted riding. Range figures are estimates and not a guarantee that you will achieve them. Range varies significantly with terrain, inclines, rider weight, pedal assist level, and other factors.

Are you planning to offer upgrades?

Yes, we have some exciting ideas for stretch goals. When the campaign reaches a certain funding amount we’ll unlock these upgrades! Tell your friends so we can release these faster!

Can it hold my weight?

We stress test the frames in the lab to 270lbs. That said, Pete and Rob have been known to ride double on one bike, jetting up hills with over 360 lbs combined weight! For safety, we will recommend it is up to 221lbs.

Can I test one at your office?

Yes! Come cruise by the office in Cheam!

How do I get replacement parts?

You’ll be able to purchase replacements on our online store at

Where can I get my OXFO bike serviced?

It is extremely simple. Aside from the electronics, it’s built 100% with standard bike components. Any reputable bike shop will have the tools to service your OXFO bike. For any non-standard maintenance, we will provide video instructions to ensure top-quality service.

Can you ride it in the rain?

Yes! The OXFO bike performs in even the worst weather. It is IP6 rain & dustproof, but we don't recommend going swimming with it.

What size tires will it fit?

16 x1.75 KENDA tire

How much does one OXFO OX1 weigh?

The OXFO is one of the lightest electric bikes on the market. In the current configuration, It weighs in at just 36lbs. That’s less than just the battery of a typical car! Please be aware: that most folding bikes claim light weight without a battery.

How do you charge the battery and how long does it take?

It’s simple, just plug the charger into the charging port located on the head tube. It takes about 3-4 hours to charge with the 4A fast charger.

Can the battery be replaced?

Yes, it is a portable design. You can replace yourself. A free screw releases the battery tube from the saddle that it is!

Will the charger work with 120V and 220V outlets around the world?

Yes, the charger is rated 100-240V and uses the same power cable that desktop computers use. Works in every country.

Can you charge the bike by pedaling to increase range?

No, such a system defies the laws of physics and would decrease the overall range of the bike rather than increase it. Because the efficiency of dynamos and motors is only in the 80-90% range, such a system could only convert ~80% of the energy you put into pedaling into motion. On the other hand, if you simply used this energy to propel the bike, you can put almost 100% of that energy into motion. Put simply, the bike is simpler and will go further without this system.

Is there room for a water bottle mount?

Yes, there are on the seat tube or frame.

Are there mounting points for fenders and a rack?

Yes, standard mounting points for fenders front and rear along with mounting points for a rack.

Can you remove the wheels if you need to put it in a car?

You don’t need to remove the wheels in order to put them in a car. When it is folded, it is just about 720*350*580mm. You can easily put 2-3 OXFO bikes in the boots or 4-5 bikes in a large SUV. It is perfect for a family day out or campers.

What happens if I get a puncture?

Changing a flat on an OXFO bike is exactly the same as on a standard bike. The rear tire can be changed while the motor is still plugged in.

How much maintenance does the motor require?

The OXFO bike motor is maintenance-free. Our motor manufacturer has been making these types of motors for years so they’ve been thoroughly tested in the factory, in the field, and with 1000’s other riders. If needed the rear wheel and motor can be easily swapped for a new unit.

Will this comply with the laws in Europe/Australia/Mars?

For our friends in Europe and other places, we will be sending the OXFO with a 250W rated motor EU-compliant speed limit and no pure electric throttle as NCAP. Motors up to 250W nominal power are legal in most countries. We'll be tuning the 250W version for max performance - you will be hard-pressed to notice any difference in performance. The speed limit can be programmed to comply with local laws.

What’s the top speed of the Bike?

The OXFO bike can easily achieve 20mph (EU version limited to 15mph), for legal reasons, above 20mph the motor cuts out and it’s down to the rider how fast they can pedal.

Do I need a special license to operate one?

The OXFO bike is legal and classified as an electric bike almost everywhere, and as such doesn't require a special license. Feel free to check the regulations of your local jurisdiction before purchasing.

Do I need to wear a helmet?

We strongly recommend wearing a good helmet. Accidents happen (ask Rob!). If you value what’s inside your head, a helmet can protect it from damage. Not only that, it’s the law in many places. Bottom line: you’re responsible for your own decisions. You may see us riding without helmets from time to time and that’s a valuable decision we make and own. We trust you’ll make the right decision for you each time you ride.

How much is shipping?

There is no shipping and customs duty to pay if you are in US/CA/EU/UK. For any other international customer, we will charge $250.

When does it ship?

We expect to start shipping the first batches of OXFO bike in August 2023.

Who is responsible for any additional taxes, duties or VAT?

It is 0% in the US/CA/EU/UK. Internationally the backer is responsible, please check your country's import duties before purchasing.

What’s the refund policy?

It is 0% in the US/CA/EU/UK. Internationally the backer is responsible, please check your country's import duties before purchasing.